FAQ

How do I place an order?
Visit our website, choose your product, add it to the cart, and complete checkout securely.

Do you have a physical store?
No. Lynx operates exclusively online.

Do you ship to my country?
Yes. We ship to most Spanish-speaking countries, Spain, and the United States.

What are your delivery times?
Processing: 1–3 business days
Shipping: 5–12 business days
Tracking is provided via email.

What payment methods do you accept?
Credit and debit cards, PayPal, Shop Pay, and sometimes Apple Pay or Google Pay.

Do you accept cash on delivery?
Not at this time.

Can I change my order or address?
Yes, but only before processing begins.
For urgent changes, email [INSIRA O EMAIL] immediately.

Can I add items to my existing order?
No. To buy more products, please place a new order.

Where do your products ship from?
From international logistics centers in the U.S., Europe, and Asia.

Why did I receive only part of my order?
Items may ship separately depending on the warehouse.
Each shipment will have its own tracking code.

What is your return/exchange policy?
7 days for dissatisfaction, 30 days for defects.
Products must be unused and in original packaging.
Start your request by contacting [INSIRA O EMAIL].

What if my package is delayed?
Check your tracking link.
If delivery exceeds the estimated period, contact support.

Need additional assistance?
Email [INSIRA O EMAIL] with your full name and order number.